Ashutosh Pulate and David Torres were at Dreamforce last week, representing P99soft and connecting with Salesforce teams, industry leaders, and technology innovators.

What stood out the most were:

*AI is moving from experimentation to real enterprise workflows

* Contact Center is becoming more agentic, unified, and outcome-driven

* Data readiness is becoming the foundation for successful AI adoption

* Observability, governance, and trust are becoming essential for enterprise AI

Some of the most interesting conversations focused on Agentforce, AI-powered Contact Center transformation, workforce intelligence, quality management, and how enterprises are preparing their data platforms for AI-led execution. But the biggest shift was in the questions themselves. Enterprises are no longer asking whether they should adopt AI.

They are asking how to operationalize it securely, at scale, and with measurable business impact. That shift is exactly where P99soft is focused, helping organizations move from ideas to implementation across Salesforce, Data, AI, AWS, and Product Engineering.

Great conversations, valuable insights, and an exciting look at what is next for enterprise technology.